Frequently asked questions

We're glad you tried to contact us! Do you have a question about your parcel? Please first read our FAQ below, which includes the most frequently asked questions. Can't find the answer you're looking for? You can always contact us at the bottom of this page.

1. Where is my parcel? After placing your order, it takes an average of 1-2 working days for your order to be processed and 5-7 working days for your order to be delivered in the United States. If these times are exceeded, please contact our customer service department.
   
   
2. Where can I find my tracking code? As soon as your order has been shipped, you will automatically receive a tracking code. Please also check your junk mail folder, as our e-mails sometimes end up there. Please note that it may take some time for your tracking link to become active.
   
   
3. How can I track my order? You can track your order using the tracking number you received by e-mail. Complete the tracking on our tracking page to see the status of your delivery. You can do this on this page.
   
   
4. I'm not satisfied with my package. Visit our Returns page to return your parcel.

E-mail: info@alvicia.com